The prompts
01 — 1001When a client's gone quiet on money owed
Chase an unpaid invoice
Write a firm but friendly email chasing an overdue invoice. Client: [name]. Job: [job]. Invoice [number] for £[amount] was due on [date], now [X] days late. Keep it short, professional, no threats — just a clear next step and a payment link line.
02When a client pushes back on price
Reply to "your quote's too high"
A client says my quote of £[amount] for [job] is too high. Write a calm, confident reply that explains the value and quality without dropping the price or sounding defensive. Offer to walk them through the breakdown.
03Stops unpaid extra work
Confirm a variation before you start
Write a short email confirming extra work before I start it. Job: [job]. Extra requested: [describe]. Additional cost: £[amount]. Make clear this is on top of the agreed price and I need a "yes" in writing before proceeding.
04Keeps clients happy, cuts the phone calls
Turn site notes into a client update
Turn these rough site notes into a tidy weekly progress update for the client: [paste your notes]. Friendly, clear, one short paragraph plus what's happening next week. No jargon.
05Protects your reputation online
Reply to a bad review
Write a calm, professional public reply to this review: [paste review]. Don't get defensive or argue the facts. Acknowledge it, show I care about quality, and offer to sort it offline. Under 60 words.
06Win jobs that went quiet
Follow up a quote
Write a short, no-pressure follow-up to a client I quoted [X] days ago for [job] at £[amount]. Check if they have questions, remind them what's included, and gently ask if they'd like to book a start date.
07When you need another pair of hands
Write a job ad
Write a job advert for a [role, e.g. experienced carpenter] for my building firm in [area]. Full-time, [rate/salary]. Make it sound like a good firm to work for, list what I need, and end with how to apply.
08When something slips — get ahead of it
Explain a delay honestly
Write a short, honest email telling a client the job will run [X days/weeks] late because of [reason]. Take responsibility without over-apologising, give a new realistic date, and reassure them on quality.
09When a quote needs protecting
Draft simple T&Cs wording
Draft plain-English terms and conditions to attach to a UK domestic building quote. Cover: staged payments, variations agreed in writing, provisional sums, no deposit until [X], and a workmanship guarantee. Fair and readable, not legalese.
10Before you commit to a big order
Sanity-check a supplier price
I've been quoted £[amount] for [materials/quantity] by a supplier. Is that roughly in line with typical UK trade prices right now? What questions should I ask before ordering, and what's a fair range to expect?